Customer Support Channels
A 1–hour Response Guarantee
Our user service staff is qualified to easily attend to all our shared web hosting service users’ requests and help questions. Through our ticket system, you are able to post your request and a support team member will most likely go back to to you in only maximum one hour. In actual fact, practice indicates that the general response time is Twenty minutes.
A Top–quality Support Service
Get in touch with us any time needed. Our staff of technicians will be on the web for you 24x7x365 to respond to all your inquiries and to solve any situation you will have. You will be able to send us a support ticket from your Website Control Panel or drop an email message at any time. Also, on business days, you are able to give us a call or make use of the live chatting alternative.
An Intuitive Help Section
Our Control Panel provides an extensive know–how base which is incorporated into all parts. In each area, you’ll find a Help control key that will load for you a selection of step–by–step online classes on how to take advantage of a certain feature or execute a selected action. Additionally, we have crafted educational movies allowing you to get a better idea of the Control Panel’s interface.