Tech Support Channels
A 1–Hour Support Ticket Response Time Guarantee
All your help requests will be attended to in maximum 60 min after the ticket or e–mail is submitted. If your issue calls for additional assistance from a sysadmin, we’ll forward the ticket or the e–mail to the person on duty, without delay then leave a note to let you know that more time will be needed for discovering the optimal solution. Furthermore if you order the Optional Admin Services package, all of the services included there will be executed whenever you wish.
An Outstanding Customer Care Service
- We’ll be at your disposal twenty–four–seven to reply to any inquiries that you may have pertaining to our Website Control Panel and any of the apps that we have pre–installed on your behalf on the server. In case you also require support with server admin tasks, you can take a glimpse at our Optional Admin Services package, which includes data backup hard disk storage space, OS updates on a weekly basis, server monitoring and restarting services, plus software installation and troubleshooting procedures.
A User–Friendly Help Section
Every dedicated server includes our free Website Control Panel, which features a comprehensive knowledgebase and a set of step–by–step video tutorials. Whenever you require assistance working with the Website Control Panel, just click on the Help or Videos buttons in the upper right corner.