You will find a lot of shared web hosting suppliers available, but many of them are resellers who have restricted resources, especially in terms of support. One of the ways to distinguish them is the option to contact the company over the phone. The level of support that you will receive through this method of communication varies based on the supplier - several of them provide you with experienced telephone support, various others offer common and customer support only as some issues are more time-consuming and it would be a lot less difficult to be resolved with a support ticket, especially if the situation needs to be escalated. Nonetheless, it is good to know that you could always contact your hosting supplier as there are countless small problems which can be resolved effectively and in a very timely manner through a telephone call, not mentioning that you are able to get additional information for the services before you become a client.
Phone Support in Shared Web Hosting
All our shared web hosting packages come with phone support 14 hours per day even on public holidays, so that if you don't have an account yet, you are able to call and learn more about our services or whether we'll meet the system requirements for your sites. For your convenience, we have local telephone lines in the United States, the United Kingdom and Australia, so that you're able to contact the telephone number which is closer to you. In case you're a current customer, we will assist you in a timely manner with all the general and billing matters as well as with numerous tech matters to save you time and efforts - we are aware of the fact that sometimes it's easier to speak with a live person so as to get things done instantly. Of course, some problems cannot be taken care of on the telephone, so in such a case you will be able to employ our ticketing system.
Phone Support in Semi-dedicated Servers
We provide live phone support 14 hours a day as part of the support services for every single semi-dedicated server package that we provide. Due to the fact that some issues are more difficult and time-consuming, you'll need to open a ticket if you experience such a problem, still for all of your general, billing or small-scale tech issues you can always give us a call and we'll assist you without delay to save you the time you will have to spend on creating a support ticket. Even if you don't have an account yet, you are able to find out whether you can host your sites on our leading-edge cloud platform or you will be able to receive any other general info on our semi-dedicated solutions. We now have local numbers in the United States, the UK and Australia along with a global number, therefore you'll be able to call the one that is closer to where you are.