A live chat is one of the many channels of communication offered by some website hosting suppliers as a part of their support service. Depending on the supplier, the chat can be used for billing, pre-sales and/or technical support. This method of contact is faster in comparison to a support ticket and it'll make it less likely to misunderstand or misspell something in comparison to a phone call with a representative. What's more, if the problem that you have requires some time to be reviewed and resolved, you'll be able to do something else meanwhile rather than just waiting, as you'd have to do if you call. Also, you can employ a live chat assistance service totally free provided that you have Internet accessibility even when your website hosting supplier is located in another country and they do not have a local phone number you can call.