A live chat is one of the many channels of communication offered by some website hosting suppliers as a part of their support service. Depending on the supplier, the chat can be used for billing, pre-sales and/or technical support. This method of contact is faster in comparison to a support ticket and it'll make it less likely to misunderstand or misspell something in comparison to a phone call with a representative. What's more, if the problem that you have requires some time to be reviewed and resolved, you'll be able to do something else meanwhile rather than just waiting, as you'd have to do if you call. Also, you can employ a live chat assistance service totally free provided that you have Internet accessibility even when your website hosting supplier is located in another country and they do not have a local phone number you can call.
Live Chat Support in Shared Web Hosting
As part of the support services that we provide for all of our shared web hosting service, you can find live chat support that is online every single day, even on holidays. You can contact us regardless if you already own an account or not, because we can help you with pretty much anything, ranging from giving you general information regarding our solutions if you are not a customer yet and you are thinking about purchasing one of the packages, to helping you with setting up an email account in an e-mail client. Part of the problems are more technical and time-consuming, so you will have to take advantage of the ticketing system which is integrated in the Hepsia web hosting Control Panel, but we can save you time and assist you in real time on the live chat for a lot of things.
Live Chat Support in Semi-dedicated Servers
We have a live chat service that is accessible to all of our future and current customers. If you are searching for a new hosting account, you can chat in real time to one of our agents and get more info about our Linux semi-dedicated servers in order to select the perfect plan for your websites. In case you already own an account with us, we will be able to assist you in a timely manner with general, billing and first-level technicalmatters. Though in some cases you will have to open a support ticket because there're things that cannot be resolved on the live chat, we will be able to assist you with various common tasks, like installing an e-mail account in an e-mail client or forwarding one domain to another. Thus, you will take advantage of timely assistance and you'll save time and effort.