If you have purchased a hosting plan and you’ve got certain queries regarding a given feature/function, or in case you’ve chanced upon a certain difficulty and you need help, you should be able to contact the respective customer support staff. All hosting companies deploy a ticketing system no matter if they offer other methods of contacting them aside from it or not, due to the fact that the very best way to fix an issue most often is to submit a ticket. This mode of communication makes the responses sent by both parties easy to follow and allows the customer care staff representatives to escalate the case in the event that, for instance, an admin has to interfere. Typically, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which implies that you’ll need to have no less than two separate accounts to get in touch with the help desk staff and to actually administer the hosting space. Constantly switching from one account to the other might be a burden, not to mention the fact that it takes a long period of time for the majority of hosting companies to respond to the tickets themselves.
Integrated Ticketing System in Shared Web Hosting
With a shared web hosting from us, you won’t ever have to leave your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can swiftly access any trouble ticket while you are browsing your website files or changing different settings. The ticketing system is being closely monitored 24-7 by our customer care staff members and the response time is maximum sixty minutes, but it seldom takes more than twenty minutes to obtain help. Unlike some hosting companies, we do not charge more for using the ticketing system, so you can get in touch with us as often as you wish and ask for information with regard to any billing or technical issue. You can also read a selection of educational articles, which will help you fix the most commonly met predicaments on your own.
Integrated Ticketing System in Semi-dedicated Servers
We believe that it is far more efficient to manage everything from one single place, which is why we have incorporated a trouble ticket system into the in-house developed Hepsia Control Panel, which is available with every semi-dedicated server package. This will enable you to handle the communication with our customer support team together with your data, which implies that you will not have to remember additional sign-on credentials for some other interface. You’ll be able to open a new ticket or to track the status of an old one with less than a few clicks whilst you are browsing the content hosted in your semi-dedicated account. In addition, you can search through older tickets using an intelligent search option or have a look at applicable knowledge base articles, which include solutions to common difficulties. The integrated trouble ticket system is monitored 24x7x365 with the maximum ticket response time being only sixty minutes, so there’ll always be somebody to help you.