If you have purchased a hosting plan and you’ve got certain queries regarding a given feature/function, or in case you’ve chanced upon a certain difficulty and you need help, you should be able to contact the respective customer support staff. All hosting companies deploy a ticketing system no matter if they offer other methods of contacting them aside from it or not, due to the fact that the very best way to fix an issue most often is to submit a ticket. This mode of communication makes the responses sent by both parties easy to follow and allows the customer care staff representatives to escalate the case in the event that, for instance, an admin has to interfere. Typically, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which implies that you’ll need to have no less than two separate accounts to get in touch with the help desk staff and to actually administer the hosting space. Constantly switching from one account to the other might be a burden, not to mention the fact that it takes a long period of time for the majority of hosting companies to respond to the tickets themselves.
