The presence of the customer and tech support that a shared web hosting company provides can tell you a lot for the services they offer too. In case you are allowed to use only e-mails or tickets, you have most probably discovered some reseller and not the actual hosting supplier. When this is the case, you will probably have to wait for several days to get a problem resolved as the reseller may not be checking their communication regularly or they may have to contact the real website hosting company for extra help. When the provider offers several ways of communication with fast response time that are available at any moment, they're almost certainly the top provider, not just a reseller. Therefore you'll receive timely assistance and high quality support since they'll have immediate access to the servers where your account will be created. Whatever the trouble - technical or sales, it is always better to get in touch with your web hosting company directly through your preferred way of communication.
24/7 Customer Support in VPS Servers
Every VPS server package that we offer includes 24/7 customer and tech support, so in case you encounter any problem with the pre-installed software on your machine or you have any kind of pre-sales or general questions, you are able to get in touch with us at any time, even weekends and holidays. For your convenience, we offer different ways of communication - phone support with a couple of local numbers around the world, live chat, emails and a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complex tech issues because it is easier to monitor what is going on. The maximum warranted response time for all the email messages and tickets is an hour, however it hardly ever takes that long to receive support. In case you add the Managed Services upgrade that we offer, our administrators will also help you with any kind of third-party software issues.
24/7 Customer Support in Dedicated Servers
All of the dedicated server plans that we supply come with 24/7 support through several means of communication and with a one-hour maximum answer time guarantee. In case you want to learn more about the plans or you have various general or billing questions, you're able to call one of the local numbers that we have globally or you could use our live chat service and talk to a live representative. For entirely tech difficulties that require some help from a tech support person or an administrator, you'll be able to open a support ticket from your billing Control Panel or you could send an e-mail, because all these channels are more appropriate to track a specific matter. The response time for them rarely exceeds 30 mins, therefore you can forget about having to wait for an entire day so as to receive help. Our support service is available for all server-related matters, as well as the pre-installed software. When you'd like to receive support for third-party apps, you can consider acquiring the Managed Services upgrade that we supply for all packages.